What is Chat Summary for LiveChat?

LiveChat?s Chat Summary app is an innovative tool designed to enhance customer interactions for businesses. By utilizing AI-driven features, it streamlines communication, improves customer support, and boosts sales, particularly in the commerce sector.

What Makes Chat Summary for LiveChat Unique?

This app stands out by automating up to 80% of customer inquiries through chatbots, allowing human agents to concentrate on more complex issues. It also offers extensive customization options and integrates seamlessly with over 200 applications, making it a versatile solution for various business workflows.

Key Features

• AI-Driven Automation: Automates a significant portion of customer inquiries, reducing the burden on support agents.
• Copilot AI Assistant: Enhances agent productivity by providing suggestions and access to company knowledge.
• Rich Messaging: Supports file sharing, chat archives, and rich messages, including images and product carousels.
• Security: Ensures robust security with encryption, credit card masking, and compliance with data protection regulations.
• Customization: Allows for chat widget customization to align with your brand?s aesthetics.
• Integrations: Connects with over 200 applications, including WordPress, Squarespace, and Shopify.

Pros & Cons Table

Who is Using Chat Summary for LiveChat?

Chat Summary for LiveChat is ideal for businesses of all sizes, particularly:

• commerce Businesses: Aiming to enhance customer shopping experiences.
• Customer Support Teams: Seeking efficient support through AI and human agents.
• Marketing Teams: Looking to engage potential leads and convert them into customers.

Support Options

LiveChat provides comprehensive support through its Help Center, which includes installation guides, best practices, and troubleshooting tips. Users can access a variety of resources to maximize their experience with the platform.

Pricing

LiveChat offers several pricing plans to cater to different business needs:

• Starter: $20 per month per person, billed annually, suitable for small businesses.
• Team: $41 per month per person, billed annually, ideal for full-time support teams.
• Business: $59 per month per person, billed annually, designed for customer service departments.
• Enterprise: Custom pricing for larger organizations with specific requirements.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official LiveChat website.

Integrations and API

LiveChat integrates with over 200 applications, allowing businesses to connect their existing tools and streamline workflows. Popular integrations include Shopify, BigCommerce, WordPress, and various CRM platforms.

FAQ

• Is there a free trial available? Yes, LiveChat offers a 14-day free trial, allowing businesses to explore features without any financial commitment. No credit card is required to start the trial.
• What types of businesses benefit from LiveChat? Businesses of all sizes, especially in commerce, customer support, and marketing, can benefit from LiveChat?s features.

Useful Links and Resources

• LiveChat Official Website
• LiveChat Help Center
• LiveChat Integrations Marketplace

By utilizing Chat Summary for LiveChat, businesses can significantly enhance their customer interaction capabilities, driving growth and improving customer satisfaction.