What is Symbl.ai?

Symbl.ai is an AI-driven conversation intelligence platform designed to help enterprises derive insights from their interactions across various domains, including sales, support, HR, and employee communications.

What Makes Symbl.ai Unique?

Symbl.ai stands out due to its specialized AI models tailored for conversation data, real-time streaming capabilities, and a comprehensive developer platform that enhances its functionality.

Key Features

• For Sales Teams:
  • Sales Intelligence: Real-time coaching, objection handling, insights on decision-makers
  • Accelerated deal velocity and revenue growth
• For Support Teams:
  • Customer Service Intelligence: Sentiment analysis, issue detection, agent assistance
  • Enhanced customer satisfaction (CSAT) and agent productivity
• For HR Teams:
  • HR Intelligence: Automated interview insights, performance review summaries
  • Improved talent recruitment and retention
• For Employees:
  • Communications Intelligence: Call analysis, summaries, compliance checks
  • Boosted productivity and customer engagement
• Additional Benefits:
  • Meeting Intelligence: Searchable transcripts, highlight key topics
  • Compliance and data privacy protections
  • Seamless integration with existing systems
  • Developer-friendly APIs and SDKs

Pros & Cons Table

Who is Using Symbl.ai?

Symbl.ai caters to a diverse range of enterprise customers, including:

• Sales teams
• Customer support teams
• Human resources teams
• Executive and employee communications teams
• Contact centers
• Compliance officers
• Product teams developing voice applications

Support Options

• 24/7 customer support
• Dedicated account management
• Professional services for custom deployments

Pricing

Symbl.ai offers tailored enterprise pricing plans based on specific use cases and volume. For detailed pricing information, please contact sales.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Symbl.ai website.

Integrations and API

Symbl.ai integrates seamlessly with popular platforms, including:

• Video conferencing tools
• CRMs
• Cloud storage solutions
• Business intelligence tools

Additionally, Symbl.ai provides a comprehensive suite of APIs and SDKs for developers, including:

• Language Models API
• Understanding APIs
• Generative APIs
• Streaming APIs
• Webhook support

FAQ

• How accurate is the conversation intelligence? Symbl.ai achieves over 95% accuracy in transcription and over 90% accuracy in understanding models such as topics, action items, questions, and answers.
• How does Symbl.ai ensure data security and compliance? The platform employs enterprise-grade security measures, including encryption, access controls, and data isolation, with options for on-premise deployment.
• What conversation channels does Symbl.ai support? It supports audio, video, and text conversations across various platforms, including telephony, meeting tools, and customer service channels.
• What makes Symbl.ai unique? Its specialized AI models for conversation data, real-time streaming infrastructure, and comprehensive developer platform provide distinct advantages.

Useful Links and Resources

• Symbl.ai Website
• Developer Documentation
• Contact Sales