What is Inbenta?

Inbenta is a conversational AI platform designed to enhance customer experience through intelligent automation. It offers a range of services, including chatbots, search functionalities, messaging, knowledge management, and interactive product demonstrations. The platform’s primary goals are to reduce costs, enhance customer service, and streamline IT management for businesses.

What Makes Inbenta Unique?

Inbenta stands out by automating customer interactions in a personalized manner, decreasing the dependency on human agents to save both time and money, and enhancing customer experience (CX) through quicker, more efficient self-service options.

Key Features

• Chatbot: AI-driven chatbots manage complex conversations, addressing inquiries and completing tasks for customers.
• Search: User-friendly search capabilities help customers easily locate relevant content on websites and applications.
• Knowledge Base: A centralized repository organizes company information for quick retrieval.
• Messenger: Centralized case management enhances engagement across various communication channels.
• Product Demos: On-demand video tutorials offer immediate self-service assistance.

Pros & Cons Table

Who is Using Inbenta?

Inbenta caters to large enterprises across various sectors, including:

• Banking
• Insurance
• Technology
• Telecommunications
• Utilities
• Travel
• Ecommerce
• Government
• Healthcare

Ideal users encompass teams in customer service, sales, marketing, HR, and IT.

Support Options

Inbenta provides 24/7 customer support, along with options for professional services to assist users effectively.

Pricing

Inbenta offers tailored pricing based on the specific needs of each company. For quotes, it is recommended to contact their sales team. Volume-based discounts are available for enterprise agreements.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Inbenta website.

Integrations and API

Inbenta features over 150 pre-built integrations with leading tools, and its open API allows for custom connections to enhance functionality.

FAQ

For common questions and answers regarding Inbenta’s services and functionalities, please refer to the FAQ section on their website.

Useful Links and Resources

To explore more about Inbenta or to request a demo, visit their official website.