What is Kraftful?

Kraftful is an AI-driven software solution designed to assist product teams in swiftly analyzing user feedback, enabling them to extract valuable insights and achieve product-market fit more efficiently.

What Makes Kraftful Unique?

Kraftful stands out by leveraging natural language processing and machine learning algorithms to process extensive textual feedback from various sources such as surveys, support tickets, and app reviews. It automatically detects frequently mentioned topics, themes, and user needs, streamlining the feedback analysis process.

Key Features

• Feedback Analysis: Kraftful reviews all feedback data to highlight the most discussed topics and themes, providing a clear count of mentions for each.
• Sentiment Analysis: The tool evaluates sentiment (positive, negative, neutral) related to each key topic, helping prioritize user preferences.
• Context View: Users can click on any topic to view the original feedback quotes, maintaining context.
• Tagging: Kraftful automatically groups related topics, such as “loading time” and “latency” under a common category like “performance.”
• Search: Quickly locate relevant insights by searching for specific keywords and phrases.
• Integrations: Seamlessly connects with popular tools like ProductBoard, Jira, and Slack for exporting insights.

Pros & Cons Table

Who is Using Kraftful?

Kraftful is ideal for:

• B2C and B2B software companies
• Hardware and IoT product teams
• Developers of mobile, web, and desktop applications
• Startups to large enterprises
• Agile and lean product teams
• Customer-centric organizations

It is applicable across various industries, including SaaS, consumer technology, commerce, financial services, and healthcare.

Support Options

Kraftful offers email and in-app support. Customers can access help articles and submit tickets for assistance.

Pricing

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Kraftful website.

Integrations and API

Kraftful integrates with:

• Jira and Jira Service Desk for auto-generating tickets from insights
• Slack for receiving analysis updates
• ProductBoard to synchronize topics and sentiments
• Zendesk and Intercom for analyzing support tickets
• Qualtrics and SurveyMonkey for importing survey responses
• App store scraping tools for importing app reviews

Additionally, it provides a REST API for custom integrations.

FAQ

For frequently asked questions, please visit the Kraftful website or contact support for more information.

Useful Links and Resources

• Kraftful Website
• Kraftful Pricing Page