Moveworks: The Enterprise AI Platform for Automated Support

What is Moveworks?

Moveworks is revolutionizing enterprise support by providing an AI copilot designed for employees. This platform utilizes cutting-edge natural language understanding and machine learning to address issues, execute actions, and deliver answers. Moveworks streamlines repetitive tasks, promotes self-service, and enhances user experiences across IT, HR, facilities, finance, and internal communications.

What Makes Moveworks Unique?

Key advantages of Moveworks include:

• Automates up to 75% of IT cases and answers over 100,000 HR inquiries right out of the box.
• Boosts customer satisfaction (CSAT) by more than 15 points by deflecting tickets and offering immediate support.
• Allows agents to concentrate on complex issues and strategic initiatives.
• Delivers a tailored employee experience powered by conversational AI.
• Integrates securely with existing tools and can be deployed within weeks.

Key Features

Moveworks offers a comprehensive suite of capabilities for enterprise automation:

• Conversational AI Platform: Engages users through natural language understanding.
• Enterprise Integrations: Connects with ITSM, HRIS, CRM, IAM systems, and more.
• Knowledge Management: Consolidates and searches knowledge from over 30 sources.
• Dialog Engine: Facilitates contextual conversations with employees.
• Analytics: Tracks usage metrics, CSAT, and interaction insights.

Pros & Cons Table

Who is Using Moveworks?

Moveworks is designed for large enterprises across various industries, including:

• IT teams looking to enhance service desk efficiency.
• HR organizations aiming to provide quick answers to employee inquiries.
• Shared services and G&A departments seeking to unify support across facilities, finance, and procurement.
• Internal communications teams focused on streamlining company announcements.
• Employees wanting self-service and personalized experiences.

Notable companies such as Broadcom, Equinix, Verisk, and Hearst leverage Moveworks to transform their employee support systems.

Support Options

Moveworks offers various support options, including:

• 24/7 customer support via chat and email.
• Comprehensive knowledge base and documentation.
• Dedicated account managers for enterprise clients.

Pricing

Pricing details for Moveworks are typically customized based on enterprise needs. For the most accurate and current pricing information, please refer to the official Moveworks website.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Moveworks website.

Integrations and API

Moveworks seamlessly integrates with a variety of business systems, including:

• IT Service Management (ITSM) tools
• Human Resource Information Systems (HRIS)
• Customer Relationship Management (CRM) platforms
• Identity and Access Management (IAM) systems

Additionally, Moveworks provides an API for custom integrations.

FAQ

• How does Moveworks handle data security? Moveworks employs robust security measures to protect sensitive data.
• Can Moveworks be customized for specific business needs? Yes, Moveworks can be tailored to meet the unique requirements of your organization.
• What languages does Moveworks support? Moveworks understands questions in over 100 languages.

Useful Links and Resources

• Official Moveworks Website
• Resources and Case Studies
• Moveworks Blog