What is Toma?

Toma is an AI-driven voice platform designed to automate both inbound and outbound business calls. It boasts highly customizable AI agents that feature natural-sounding voices, extensive knowledge bases, and seamless integration with existing business applications.

Toma’s AI agents are capable of managing customer calls, scheduling appointments, qualifying leads, and addressing inquiries 24/7, providing an efficient solution for customer communication.

What Makes Toma Unique?

Toma not only mimics human speech but also operates like a highly trained agent. Utilizing large language models (LLMs), Toma engages with customers over the phone using a natural-sounding voice. It can comprehend and respond to a variety of customer inquiries, gather and provide information, schedule appointments, and even facilitate sales.

Toma integrates seamlessly with your existing business workflows, third-party applications, and custom databases.

Key Features

• Automated Call Handling: Efficiently manages both inbound and outbound calls, ensuring every customer query is addressed.
• Natural-Sounding AI Agents: Delivers a human-like interaction experience for customers.
• 24/7 Service: Provides round-the-clock availability, enhancing customer satisfaction.
• Integration Capabilities: Works seamlessly with existing business applications for a smooth workflow.
• Customizable Responses: Tailored to meet specific business needs and scenarios.
• Observability: Monitors call performance with recordings, summaries, and analytics.
• Transfers: Allows predefined conditions for transferring calls to human agents.

Pros & Cons Table

Who is Using Toma?

Toma is particularly beneficial for small to medium-sized businesses that handle routine phone call operations and are looking for efficient, cost-effective solutions to manage customer communications.

Support Options

Toma provides support through various channels, including integration assistance with third-party applications, CRM systems, email, SMS, and custom integrations.

Pricing

Toma’s pricing structure is based on a monthly subscription fee, which includes a minute usage allowance, along with an additional cost per minute for agent usage. Currently, Toma offers three pricing tiers:

• Base Tier:
  • Fast voices
  • Unlimited campaigns
  • Unlimited integrations
  • Export transcripts
  • Up to 3 simultaneous calls
  • 1 designated phone number
  • Natural-sounding voices
  • Custom voices
  • Call forwarding
• Pro Tier:
  • All Base features
  • All state-of-the-art voices
  • Custom voices
  • Up to 6 simultaneous calls
  • Up to 3 designated phone numbers
  • Bring your own phone number
  • Call forwarding
• Custom Tier:
  • All Base and Pro features
  • Priority support
  • Create custom integrations
  • More a la carte features

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Toma website.

Integrations and API

Toma offers integration with a variety of third-party applications, including CRM systems, email, SMS, and custom integrations, enhancing its versatility as a business tool.

FAQ

• Can Toma handle complex customer queries? Yes, Toma is equipped with AI that can manage a wide range of customer inquiries.
• Is Toma easy to integrate with existing systems? Absolutely, Toma is designed for smooth integration with existing business applications, making it a versatile addition to your business toolkit.
• How customizable is Toma?s AI agent? Toma’s AI agents are highly customizable, allowing businesses to tailor responses and interactions to their specific needs.
• What is the process to set up Toma for my business? Toma provides a dashboard for configuring AI agents, uploading knowledge bases, customizing instructions, setting up integrations, and monitoring call analytics. We are happy to collaborate with you to understand your business requirements and integrate with your existing systems.

Useful Links and Resources

For more information, please visit the official Toma website and explore additional resources available for users.