What is LinkLive?

LinkLive is a leading customer engagement platform that prioritizes meaningful human connections. With over 20 years of expertise, LinkLive combines contact center knowledge with artificial intelligence to enhance customer experiences. Formerly known as Revation Systems, LinkLive is built on AI technology and boasts a remarkable customer retention rate of over 90%. Security is a top priority, with full HITRUST r2 certification and HIPAA compliance, ensuring users benefit from the highest security standards. The platform is adaptable across various sectors, including healthcare, finance, and education, providing tailored solutions to meet specific industry needs. Whether utilizing LinkLive Core’s efficient digital-first communication solutions or its Contact Center as a Service (CCaaS), LinkLive empowers enterprises to manage their contact centers with maximum efficiency and compliance. Additionally, seamless integrations with other tools enhance agent performance and overall enterprise efficiency. To discover the transformative potential of LinkLive, interested parties can request a demo.

What Makes LinkLive Unique?

LinkLive operates on an advanced platform that integrates smoothly into existing workflows, offering a range of features aimed at enhancing customer engagement. By leveraging AI, the platform achieves significant results, from automated responses to predictive customer service solutions. Here?s how LinkLive is transforming customer interactions:

• Digital-First Communications (DCS): LinkLive?s DCS capabilities allow agents to assist customers effortlessly by consolidating various communication channels into a unified system.
• Contact Center as a Service (CCaaS): This service enables businesses to manage their contact centers securely and compliantly, ensuring optimal handling of customer interactions.
• Enterprise Communications: The platform equips enterprise users with essential tools to enhance performance and efficiency, simplifying modern communication needs.

Key Features

LinkLive is packed with features and functionalities that offer numerous advantages to its users. Here are some key highlights:

• Secure and Efficient Communication: With LinkLive Core, users benefit from pre-built workflows that deliver impressive results while ensuring secure communication.
• Empowering Agents: The platform provides agents with the tools necessary to deliver exceptional customer experiences, directly influencing customer satisfaction.
• Support for Mobile Workers: LinkLive enables compliant communications for professionals on the go, accommodating dynamic work environments.
• Optimizations for Supervisors: Supervisors are equipped with tools to excel, further improving the quality of customer service.
• Tailored for Enterprise Users: The platform offers solutions specifically designed for modern enterprises, addressing their unique communication challenges.
• Administrator Tools: Administrators benefit from modern solutions and features that streamline their tasks and enhance overall system management.

Pros & Cons Table

Who is Using LinkLive?

LinkLive caters to a diverse clientele, each with unique requirements:

• Healthcare Providers: Medical institutions seeking secure and compliant communication systems will find LinkLive?s features tailored to their needs.
• Financial Services: Banks and financial advisors can leverage the platform to streamline customer interactions and maintain high service levels.
• Educational Institutions: Schools and universities can utilize LinkLive to enhance communication with students and parents.
• Retail Businesses: Retailers aiming to improve customer service will appreciate the platform?s secure and efficient communication tools.
• Government Officials: Public sector entities can use LinkLive to better serve citizens and stakeholders.

Support Options

LinkLive offers various support options to assist users, including:

• Email support at team@linklive.ai
• Phone support at 1.952.392.1834
• Comprehensive online resources and documentation

Pricing

For detailed information on LinkLive’s plans and pricing, interested individuals are encouraged to visit the LinkLive Packages page. This section provides a thorough overview of the various packages available, allowing potential users to determine which plan best fits their organization’s needs and budget.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official LinkLive website.

Integrations and API

LinkLive takes pride in its ability to integrate with other tools, significantly enhancing service quality and productivity. For specific details on available integrations, users can explore the Integrations section on the LinkLive website.

FAQ

For frequently asked questions regarding LinkLive, users can refer to the FAQ section on the official website, which addresses common inquiries and provides additional insights into the platform’s capabilities.

Useful Links and Resources

• Pricing Information
• Request a Demo
• Case Studies and User Testimonials
• Support and Contact

By offering a comprehensive suite of secure CCaaS and DCS capabilities, LinkLive empowers businesses to engage effectively with customers and achieve remarkable outcomes. Whether connecting with customers on their terms, understanding the complete customer journey, or utilizing AI tools for enhanced efficiencies, LinkLive stands as a trusted solution for contemporary customer engagement challenges.