What is Jam?

Jam is an innovative bug reporting and debugging tool that enables users to generate comprehensive bug reports in mere seconds, all while maintaining their workflow. By simply capturing a screenshot or screen recording, Jam automatically gathers essential information required by engineers for effective debugging, including console logs, network requests, browser specifications, reproduction steps, and more.

What Makes Jam Unique?

Jam stands out as a user-friendly Chrome extension that simplifies the bug reporting process. To create a bug report, users can effortlessly take a screenshot or record their screen while the bug occurs. Jam then automatically extracts critical debugging information from the recording, such as:

• Console logs
• Network requests
• Browser and device specifications
• Reproduction steps
• Comments

This information is compiled into a shareable bug report that can be sent directly to your team’s issue tracker, ensuring engineers have everything they need to debug without unnecessary back-and-forth communication.

Key Features

• Comprehensive Bug Reports: Captures console logs, network requests, browser info, device details, reproduction steps, comments, and more.
• Reduces Follow-Up Queries: Eliminates the need for additional questions and context.
• Integrations: Works seamlessly with popular issue trackers like Jira, GitHub, GitLab, Asana, Trello, and more.
• Time-Saving: Generate accurate bug reports in seconds without the need to write out reproduction steps or explain the issue.
• Free Version: A fully functional free version is available, with over 30,000 users already benefiting.

Pros & Cons Table

Who is Using Jam?

Jam is beneficial for a variety of users, including:

• Software Development Teams: Streamlines bug reporting for developers and testers, integrating seamlessly with tools like Jira and GitHub.
• Designers and Creatives: Easily report issues in designs, websites, or prototypes, sharing links to bug reports instead of screenshots.
• Customer Support Teams: Quickly log bugs from customer feedback while automatically capturing relevant data.
• Individual Users: Report issues on websites or applications and provide feedback to improve favorite sites and apps.

Support Options

Jam provides email support, allowing customers to reach out to the Jam support team directly through the app.

Pricing

Jam offers both free and paid plans:

• Free Version: Available as a Chrome extension with full functionality and unlimited reports, currently used by over 30,000 users.
• Paid Team Plans: Starting at $16 per user per month, billed annually, with a 14-day free trial available. For more details, visit Jam’s pricing page.

Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Jam website.

Integrations and API

Jam integrates with a variety of popular issue trackers, including:

• Jira
• GitHub
• GitLab
• Asana
• Trello
• ClickUp
• Linear
• And more

Additionally, Jam offers a REST API for creating custom integrations.

FAQ

• Is there a free version? Yes, Jam’s free version is available as a Chrome extension with full functionality.
• What integrations are available? Jam integrates with popular issue trackers like Jira, GitHub, GitLab, Asana, Trello, and more. It also offers a REST API.
• What information is captured in a bug report? Jam captures console logs, network requests, browser details, device info, reproduction steps, screenshots, comments, and more.
• Does Jam work for mobile app testing? Currently, Jam is designed for reporting issues on websites, with mobile app integration planned for the future.

Useful Links and Resources

• Jam Website
• Free Chrome Extension
• Pricing Page
• Documentation